Master's Degree in Hotel and Restaurant Company Management
Management Area

Master's Degree in Hotel and Restaurant Company Management - Madrid

October 2020

Full Time

Ostelea has decided to develop a programme of the Master's Degree in Hotel and Restaurant Company Management, the objective of which is to equip professionals and directors to lead global business projects in the field of hospitality management.

The Master is taught in Madrid, which is the first city in Spain in number of hotels.

  • Ostelea is a member of the Asociación Española de Directores y Directivos de Hotel (Spanish Association of Hotel Directors and Executives).
  • Series of meetings with hotel directors and restaurant company executives and international tourism consultants.      
  • Official status of the qualification.
  • Research group: Members of the Master’s academic faculty form part of EAE’s multidisciplinary tourism research group (IDITUR), the scientific output of which focuses on the field of international tourism management.
  • Special emphasis on revenue management, which is taught using a business game. This particular aspect of hotel marketing is broadly developed in this specialization program through an applied vision based on a business game.
  • Case study method: The case study method enables students to systematically improve their decision-making process using real cases of tourism companies. Moreover, this methodology enables other skills to be developed, including creativity, analytical thinking, verbal and written communication competences and interpersonal skills. The cases studies in previous years have included El Bulli and Ryanair.
  • Attendance at sector trade fairs: Students attend sector trade fairs such as Alimentaria (Barcelona), considered to be one of the world’s most important congresses in the food sector, or IBTM (Barcelona), one of the leading events in business tourism. Attendance at these trade fairs depends on the date falling within the tuition period of the session.
  • International faculty: Part of the content on certain courses is taught by lecturers from Ostelea’s partner business schools and universities. In the 2015/2016 academic year, guest lecturers included Greg Richards, from Tilburg University (Holland); Simão Oliveira, from the Instituto Politécnico de Leiria (Portugal); and Ana Maria Munar, lecturer at Copenhagen Business School.
The Master will give you the following benefits


Building a firm knowledge base in the hotel industry from an international perspective and always with an executive approach.


Developing the capacity for creativity and innovation required in hotel companies for sustainable management through comprehensive and specialized tuition, equipping participants to take on positions of responsibility in hotel establishments.


Training directors equipped to manage hotel and restaurant companies and who are able to achieve the expected results at a global level.


Developing the skills required of a global manager of hotel and restaurant companies to enable them to work cooperatively, assertively and participatively with all of the members of the team


Learning the key factors involved in drafting strategic and immediate action plans in national and international hotel and restaurant settings.


Professional Careers
Ostelea gives its students training designed to enhance employability
TSDP - (Tourism Skills Developement Program)

An exclusive program where they will learn to develop their skills and abilities.

The TSDP consists of 55 teaching hours that includes (limited places):

  • Management Skills
  • Public relations
  • Advanced Excel
  • Turistic marketing
  • Coaching
  • Employability: 3 workshops focused on candidate selection and improvement processes
  • Entrepreneurship: through the Entrepreneurs Project where they will receive advice
  • Career Transition: 5 workshops to guide students about their professional future
  • (To choose one)
Talent Tourism Week

With the presence of relevant companies in the sector that will present their offers and then interview the students who are possible candidates

Employment forum

Companies participate by publishing their offers online and interviewing our students

Graduate Program

Elaborated by multinational companies (Hilton, Mandarin Oriental, Hotusa ...), whose objective is to select the most suitable candidates

Company Meetings

Meetings between national and international companies, where students can learn the profiles most in demand in the sector

Professional Opportunities
  • Hotel management.
  • Restaurant company management.
  • Management of hotel or restaurant groups of companies.
  • Corporate department directors of hotel chains.
  • Hotel division management in company groups.
  • Food & Beverage division management.
  • Operational supervisor of collective centres.
Training Plan

Ostelea’s Master's Degree in Hotel and Restaurant Company Management is divided into 6 modules:

  • Structure and international finance of the tourism sector.
  • Talent management and innovation in global context.
  • Strategic management and operations in the hotel and restaurant sector in global context.
  • International hotel and restaurant marketing and commercialization.
  • Compulsory practices in company
  • Master’s Thesis.
Dentro de cada uno de estos módulos se presentan diversas asignaturas en las que aprenderás sobre:

[paragraph:field_order_number:value] Structure and international finance of the tourism sector

  • Structure of the global tourism market

6 Credits - Compulsory

  • International finance for the tourism sector

6 Credits - Compulsory

[paragraph:field_order_number:value] Talent management and innovation in global context

  • Intellectual capital and talent management in global context

6 Credits - Compulsory

  • Innovation and the entrepreneurial mindset

6 Credits - Compulsory

[paragraph:field_order_number:value] Strategic management and operations in the hotel and restaurant sector in global context

  • Hotel and restaurant management and planning

6 Credits - Compulsory

  • HR operations and management

6 Credits - Compulsory

[paragraph:field_order_number:value] International hotel and restaurant marketing and commercialization

  • International commercial management for hotel and restaurant companies

6 Credits - Compulsory

  • International marketing and revenue management strategies for hotel and restaurant companies

6 Credits - Compulsory


The Master in Hotel Management and Restoration of Ostelea in Madrid is directed by Arturo Cuenllas Soler. Arturo has extensive experience in the tourism sector. Executive director with extensive experience in leadership skills and organizational behavior. Founder of "Conscious Hospitality". Professor of MBA at City University of Seattle and associate professor at ESCP Europe Business School.

In addition, it should be noted that part of the faculty of the master is integrated into the Center for Research, Outreach and Tourism Innovation (IDITUR), which focuses its scientific production in the field of international tourism management.

Director of the
Arturo Cuenllas Soler
Arturo Cuenllas Soler

Executive director with extensive experience in leadership skills and organizational behavior. Founder of "Conscious Hospitality"

Rodrigo Sorzano
Rodrigo Sorzano

Senior Sales Executive in NH Hoteles Group. Account Manager at Meliá Hotels International. Responsible for PYMES accounts in Sol Meliá Hotels. Postgraduate course in congress tourism management, congress and OPC companies, European University of Madrid. Diploma in Tourism, European University of Madrid

Sonia González

Regional Director revenue management NH Hotel Group

Joaquín Puerta
Joaquín Puerta

Partner and Director at Taimar CFF

Tamara Varela Rilo
Tamara Varela Rilo

HR Area Manager at Meliá Hotels International

Jose Antonio Arnedo
Jose Antonio Arnedo

Hotel manager, co-owner of Billion Travel Solutions

Pablo Contreras,
Pablo Contreras

Director Ideas Action Lab

Mónica Muñoz
Mónica Muñoz

Founder & Partner The Innova Room

It is a very complete program and very focused on the areas that a director of both a hotel and a restaurant needs to know
Karen Rocha - Master in Hotel and Restaurant Company Management
If I had not been studying the master's degree, today I would not be part of Meliá Hotels. Without a doubt, it has been the best year of my life and the best personal and professional experience that I have lived so far
María Pérez González - Human Resources Coordinator at Meliá Hotels - Master in Hotel Management
EAE Business School
Asociación española de directores de hotel
Organización Mundial del Turismo
Universidad Rey Juan Carlos
Universitat de Lleida

The admission process guarantees the suitability of the candidates, in this way all the participants will be able to take full advantage of this learning experience.

To start the admission process it is necessary to fill in the information request. From that moment Ostelea will contact the candidate to close an interview to which the following documentation must be submitted:

  • University degree
  • The Curriculum Vitae
  • Motivation letter
  • Two letters of recommendation

After finishing the interview, the Admissions Committee will analyze case by case and communicate the resolution to the candidate to inform him of the status of his admission

Admisiones para direccion hotelera

Participants who successfully complete the programme will receive:

  • Master in Hotel and Restaurant Company Management, from the Universidad Rey Juan Carlos (Official qualification from "C.E.S EAE Madrid", pending verification)
  • Master in Hotel and Restaurant Company Management, from Ostelea School of Tourism & Hospitality (INSTITUTIONAL)
  • Master in Hotel and Restaurant Company Management, from EAE Business School (INSTITUTIONAL)

In order to receive the qualifications granted by EAE and the University, participants must fulfil the requirements stipulated by these institutions.

Financial Aid Program

Ostelea gives candidates access to grants in the form of financial aid with the aim of providing support for our students.

Each application will be evaluated independently and the grants will be issued during the admission process, with the candidates being notified personally by the Admissions Committee before formalizing enrolment.

Under no circumstances are grants issued that represent 100% of the total enrolment fees.

Financial aid is offered in the following cases:

  • A deposit paid in advance to reserve a place.
  • The candidate’s profile meets the requirements for each program.
  • Former students of the School. In this case, a discount of 25% is applied to the enrolment fees.
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