COVID-19 FAQs

We embark on a new academic year with all the necessary precautions in place!

At Ostelea, we are committed to ensuring everybody’s safety. We have taken the following measures against Covid-19:

1. What protocol measures have we implemented? 

We have a group access plan for entering our facilities to prevent crowds building up and ensure safe distances are maintained in accordance with the guidelines issued by the authorities. The measures we have adopted include the following:

• Signage to indicate the flow of people in classrooms and communal areas.
• Thorough temperature controls at the access points to our centres using a thermal camera or hand thermometer.
• Compulsory use of a certified sanitary facemask in all areas and whenever it is not possible to maintain a safe distance of 1.5 metres.
• Compulsory hand cleaning with hydroalcoholic gel at the access points to our facilities and classrooms.

2. How often are our facilities disinfected?

The School’s facilities are all sanitized several times a day. Our cleaning and disinfection procedure has been reinforced to sanitize all surfaces in classrooms, communal areas and bathrooms.

3. How will the academic year continue in the event of new restrictions or lockdown? 

Depending on the restrictions established by the authorities, we have prepared three scenarios to guarantee the continuity of our students’ academic programs, as we did in the spring of 2020:

1. Normal implementation of protection measures (currently in force). Stable class groups with normal capacity, access controls, wearing facemasks throughout the School and sanitation measures.
2. Small groups or limited capacity. The classes have a limited capacity, with small groups that enter the School at different times in line with a timetable for in-person session on class days. The hours of remote learning are complemented with training and the number of teachers is increased for online monitoring.
3. Lockdown. Adaptation of classes to an online setting, teacher reinforcement and setting timetables and activities. Consolidation with in-person workshops once the lockdown is over.
    

Although all these scenarios require Ostelea to allocate extra staff and resources, the increased cost will not be passed on to the students.

Ostelea has a protocol for adapting our classes to an online setting. This protocol was put into practice in March and we adapted to exceptional circumstances in record time, organizing all our students’ academic activity to ensure that they could all continue their studies.

4. What should I do if I or somebody I live with displays any symptoms?

If you show any symptoms related to Covid-19, or have been in contact with someone with a confirmed case of the disease or compatible symptoms, students must take the following steps:

• Notify the School.
• Stay at home.
• Contact their healthcare centre or doctor. If you display severe symptoms, you should call 061.
  
   Ministry of Health guidelines for people displaying symptoms.

5. Who should I contact if I have any questions?

If you have any doubts or enquires about the prevention measures in place in Ostelea’s facilities, please write to:

• Ostelea Barcelona: coordinacion@ostelea.com
• Ostelea L'Hospitalet: coordinaciongrado@ostelea.com
• Ostelea Madrid: coordinacion@ostelea.com